--- title: Error creating a shipment in our tool? description: The purpose of this article is to guide customers on how to resolve potential issues when creating shipments with Ship. --- [Skip to content](https://help.shipsmart.global/en/knowledge-base/error-creating-a-shipment-in-our-tool#main-content) English Show submenu for translations ![logo\_shipsmart\_2024 branco](https://help.shipsmart.global/hubfs/logo_shipsmart_2024%20branco.svg) Open main navigation Close main navigation - English Show submenu for translations Ajuda? ¿Ayuda? Help? - There are no suggestions because the search field is empty. 1. [ShipSmart Help](https://help.shipsmart.global/en/knowledge-base?hsLang=en) 2. [Shipping management](https://help.shipsmart.global/en/knowledge-base/shipping-management?hsLang=en) March 30, 2026 # Error creating a shipment in our tool? ## Here are some simple solutions that can help you resolve errors when creating your shipment in our Dashboard. ### Initial Validation Before taking any further technical action with SHIP, please verify the following points: **Shipping information:** - **Box dimensions** - Make sure to include the dimensions in (cm). - **Weight** - The weight must be in (kg). - **Country of Destination** - Make sure this is filled out correctly. - **HS Code (NCM)** - Please check that it has been entered correctly. Also verify that the entered data complies with the following limits: - 💰 **Minimum price:** 1.00 - ⚖️ **Minimum weight:** 0.010 kg - 📦 **Minimum size:** 1 cm - 🔢 **Maximum quantity:** 99 units. **Please note that any value outside these ranges may cause an error during processing.** **Still not working?** Don't worry, we have a few more alternative tests that might help: **Browser Cleanup:** Clear your **cache and cookies:** - Open your browser - Press the **Ctrl + Shift + Del** keys - Select **“Cookies and other website data.”** - Also select **“Cached images and files.”** In the window that opens: - Select the time period as **“Entire period”.** - Click **“Clear data”.** - Repeat the process after cleaning. **A few more tests:** Access via the **Anonymous Tab**: - Click the **“...”** (three dots) at the top of your browser, then select **“New Tab/Incognito Window,”** or press **CTRL + SHIFT + N** on your keyboard. **Try a different browser:** - By testing in another browser, we can determine whether the issue is specific to your browser or if it’s a system-wide problem. ### **Is your error related to the status: “Error”?:** In such cases, we recommend: **Documentation and Shipping Rules:** - Is your shipment a document? Have you selected insurance? These shipments usually **cannot have a high declared value**, so it is not possible to include insurance. - Verify that the destination and origin are supported. **Please check whether the carrier offers delivery or pickup services in the specified country or region.** 👉 Some areas have restrictions or are not served. **NOTE:** You can check the carriers' websites or call our customer service team. **Shipping Information:** - Quantity greater than **99 units.** - The item description is incomplete or invalid. - HS Code missing or incorrect. **Tax Information (DHL):** - Company with an invalid state registration. **Address:** - Validate the ZIP Code format. For some destinations, you must specify a specific city. Otherwise, the system may return an error or prevent the shipment from being processed: ![Ingles](https://help.shipsmart.global/hs-fs/hubfs/Ingles.png?width=493&height=151&name=Ingles.png) Have you gone through all the tutorials and tests, and are you still having trouble creating shipments in our Dashboard? Please contact our customer Service Team: **E-mail:** help@shipsmart.global - [Welcome to ShipSmart](https://help.shipsmart.global/en/knowledge-base/welcome-to-shipsmart?hsLang=en#main-content) - [Create Your ShipSmart Account](https://help.shipsmart.global/en/knowledge-base/welcome-to-shipsmart?hsLang=en#create-your-shipsmart-account) - [First Steps](https://help.shipsmart.global/en/knowledge-base/first-steps?hsLang=en#main-content) - [How to Create a Shipment](https://help.shipsmart.global/en/knowledge-base/first-steps?hsLang=en#how-to-create-a-shipment) - [Print Your Shipment Documentation](https://help.shipsmart.global/en/knowledge-base/first-steps?hsLang=en#print-your-shipment-documentation) - [Achieve More with ShipSmart](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#main-content) - [Configure the Invoice](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#configure-the-invoice) - [Configure Your Preferences](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#configure-your-preferences) - [Channels and Campaigns](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#channels-and-campaigns) - [Tax Guide](https://help.shipsmart.global/en/knowledge-base/tax-guide?hsLang=en) - [Integrations Manual](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#main-content) - [Bling](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#bling) - [Magento](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#magento) - [Shopify](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#shopify) - [WooCommerce](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#woocommerce) - [Nuvem Shop](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#nuvem-shop) - [Vnda](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#vnda) - [VTEX](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#vtex) - [Shipping management](https://help.shipsmart.global/en/knowledge-base/shipping-management?hsLang=en) [![logo\_shipsmart\_2024 branco](https://help.shipsmart.global/hubfs/logo_shipsmart_2024%20branco.svg "logo_shipsmart_2024 branco")](https://shipsmart.global/pt/) Copyright © 2026, ShipSmart Global