---
title: How to Reschedule Your Shipment PickupCollection
description: How to Reschedule Your Shipment Pickup
---

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February 12, 2026

# How to Reschedule Your Shipment PickupCollection

If you need to reschedule the collecton of your shipment, we are here to assist you. Contact [our customer service](https://shipsmart.com.br/contato), and our support team will be ready to help.

When you reach out to us, please provide the identification number (ID) or [air waybill (AWB)](https://help.shipsmart.global/en/knowledge-base/what-is-an-awb?hsLang=en) number of your shipment, along with the new desired pickup date. With this information, we can verify availability and coordinate the pickup according to your needs.

Once we receive your rescheduling request, our team will update the system with the new pickup details.

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