--- title: Shipment Collection description: Learn how shipment pickup works in ShipSmart, from scheduling to collecting your shipment at the specified location. --- [Skip to content](https://help.shipsmart.global/en/knowledge-base/shipment-pickup#main-content) - [English](https://help.shipsmart.global/en/knowledge-base/shipment-pickup) - [Español](https://help.shipsmart.global/es/knowledge-base/recogida-del-envío) - [Português](https://help.shipsmart.global/pt/knowledge-base/coleta-da-remessa) English Show submenu for translations ![logo\_shipsmart\_2024 branco](https://help.shipsmart.global/hubfs/logo_shipsmart_2024%20branco.svg) Open main navigation Close main navigation - - [English](https://help.shipsmart.global/en/knowledge-base/shipment-pickup) - [Español](https://help.shipsmart.global/es/knowledge-base/recogida-del-envío) - [Português](https://help.shipsmart.global/pt/knowledge-base/coleta-da-remessa) English Show submenu for translations Ajuda? ¿Ayuda? Help? - There are no suggestions because the search field is empty. 1. [ShipSmart Help](https://help.shipsmart.global/en/knowledge-base?hsLang=en) 2. [First Steps](https://help.shipsmart.global/en/knowledge-base/first-steps?hsLang=en) February 10, 2026 # Shipment Collection Scheduling the collection of your package is quick and straightforward, as indicated by these steps: ### **Access Your Shipments:** 1. Go to the main menu in the upper left corner of your screen and select **“Management \> Shippings”.** ![](https://prod-files-secure.s3.us-west-2.amazonaws.com/96b737a4-662e-47fd-bb4b-45bb47a994ae/14ba00a3-ef7f-437d-82c1-0bfebade1ed1/275076a7-8fd8-4112-b693-965c68261ab0.png)![](https://likeable-tungsten-8fd.notion.site/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F96b737a4-662e-47fd-bb4b-45bb47a994ae%2F14ba00a3-ef7f-437d-82c1-0bfebade1ed1%2F275076a7-8fd8-4112-b693-965c68261ab0.png?table=block&id=1f4d72b7-b88e-43c1-82c3-373ddc5fa94e&spaceId=96b737a4-662e-47fd-bb4b-45bb47a994ae&width=2000&userId=&cache=v2) 2. You will find a list of all the shipments you have created. 3. **If the [AWB (Air Waybill)](https://help.shipsmart.global/en/knowledge-base/what-is-an-awb?hsLang=en) column still shows a value of zero, it means the payment is currently being processed.** It may take a few minutes for the information to update. 4. Select the shipment for which you want to schedule the collection. ### **Schedule the Collection:** 1. In the **“Actions”** column on the right side of the screen, click on the **green calendar icon**. ![](https://prod-files-secure.s3.us-west-2.amazonaws.com/96b737a4-662e-47fd-bb4b-45bb47a994ae/c60ff275-a514-4eaa-8e09-9c7a289abaa3/Untitled.png)![](https://likeable-tungsten-8fd.notion.site/image/https%3A%2F%2Fprod-files-secure.s3.us-west-2.amazonaws.com%2F96b737a4-662e-47fd-bb4b-45bb47a994ae%2Fc60ff275-a514-4eaa-8e09-9c7a289abaa3%2FUntitled.png?table=block&id=02b6f100-c5ab-4627-95ca-3981e038e9b3&spaceId=96b737a4-662e-47fd-bb4b-45bb47a994ae&width=2000&userId=&cache=v2) 2. Choose a date for a carrier representative to pick up the package from your warehouse distribution center. 3. If necessary, add specific instructions for the carrier. 4. Click on **“Schedule Pickup”** and you're done! ### **Remember:** - For a smooth collection, [make sure you have the necessary documents at hand](https://help.shipsmart.global/en/knowledge-base/print-your-shipment-documentation?hsLang=en). - If your postal code does not have a collection service available, [contact us to explore redirection options](https://shipsmart.com.br/contato). - Some carriers only allow you to schedule pickups for the next business day. - Depending on the sender's location, the collection might occur up to 72 hours after the selected date. - An adult must be available to hand over the package to the carrier representative, [along with the printed documents](https://help.shipsmart.global/en/knowledge-base/print-your-shipment-documentation?hsLang=en). - Carriers do not pick up packages on holidays or weekends. Collections are performed during business hours (between 8:00 AM and 8:00 PM). ### **Recommended Articles:** - [Learn how to print your shipment documentation](https://help.shipsmart.global/en/knowledge-base/print-your-shipment-documentation?hsLang=en) - [How to track your shipment](https://help.shipsmart.global/en/knowledge-base/how-to-track-your-shipment?hsLang=en) - [How to reschedule your shipment pickup](https://help.shipsmart.global/en/knowledge-base/how-to-reschedule-your-shipment-pickup?hsLang=en) - [How to cancel a shipment](https://help.shipsmart.global/en/knowledge-base/how-to-cancel-a-shipment?hsLang=en) - [Welcome to ShipSmart](https://help.shipsmart.global/en/knowledge-base/welcome-to-shipsmart?hsLang=en#main-content) - [Create Your ShipSmart Account](https://help.shipsmart.global/en/knowledge-base/welcome-to-shipsmart?hsLang=en#create-your-shipsmart-account) - [First Steps](https://help.shipsmart.global/en/knowledge-base/first-steps?hsLang=en#main-content) - [How to Create a Shipment](https://help.shipsmart.global/en/knowledge-base/first-steps?hsLang=en#how-to-create-a-shipment) - [Print Your Shipment Documentation](https://help.shipsmart.global/en/knowledge-base/first-steps?hsLang=en#print-your-shipment-documentation) - [Achieve More with ShipSmart](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#main-content) - [Configure the Invoice](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#configure-the-invoice) - [Configure Your Preferences](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#configure-your-preferences) - [Channels and Campaigns](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#channels-and-campaigns) - [Tax Guide](https://help.shipsmart.global/en/knowledge-base/tax-guide?hsLang=en) - [Integrations Manual](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#main-content) - [Bling](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#bling) - [Magento](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#magento) - [Shopify](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#shopify) - [WooCommerce](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#woocommerce) - [Nuvem Shop](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#nuvem-shop) - [Vnda](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#vnda) - [VTEX](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#vtex) - [Shipping management](https://help.shipsmart.global/en/knowledge-base/shipping-management?hsLang=en) [![logo\_shipsmart\_2024 branco](https://help.shipsmart.global/hubfs/logo_shipsmart_2024%20branco.svg "logo_shipsmart_2024 branco")](https://shipsmart.global/pt/) Copyright © 2026, ShipSmart Global