---
title: What to Do If the Package Is Not Collected
description: What to Do If the Package Is Not Picked Up
---

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February 13, 2026

# What to Do If the Package Is Not Collected

It's important to note that in some circumstances, **the carrier may take up to 3 business days to reach your distribution center**.

However, if after 3 business days they still haven't come to collect your package, we recommend [contacting our team](https://shipsmart.com.br/contato) and providing your [shipment tracking number (AWB)](https://help.shipsmart.global/en/knowledge-base/what-is-an-awb?hsLang=en).

We will contact the carrier to understand why your packages haven't been collected and arrange a new collection date.

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