Syncing orders allows you to manage international shipping, track shipment status, and schedule pickups with the carrier in a centralized way.
Follow the steps below to ensure that your store's orders on Nuvem Shop are correctly synced with ShipSmart:
1. Access the Order on Nuvem Shop
After receiving a new international order in your store, access the order in the Nuvem Shop panel and locate the one you wish to sync with ShipSmart.
2. Request the Synchronization
Within the order, click on “My Apps” and select the option “Request Pickup.” This action will send the order details to the ShipSmart panel.
Important:
If any required order information is missing, such as the product HS Code or the delivery address, the synchronization may fail. Make sure that all details are complete before requesting the pickup.
3. Access the ShipSmart Panel
After requesting synchronization, the order will be transferred to the ShipSmart panel.
Log in to the ShipSmart panel.
4. Manage the Order on the ShipSmart Panel
Once the order is synced with ShipSmart, you can manage the shipping steps directly through the panel. The main actions you can perform include:
- Pickup Scheduling: Set a date for the carrier to collect the order.
- Documentation Generation: Print the necessary documents for shipping.
- Status Tracking: Check the shipment status and tracking information.
Important:
Shipment tracking status should always be checked within the ShipSmart panel, as there is currently no status feedback to the Nuvem Shop platform.