What to Do If a Shipment Is Returned to the Sender

Shipments can be returned for various reasons, such as incorrect addresses, recipient refusal, or customs issues.

Here's what to do if your shipment is returned:

1. Check the reason: Find out why the shipment was returned. You should receive a notification with the corresponding details.
2. Contact ShipSmart support: Inform the ShipSmart support team about the return and provide shipment details. We can help you understand the issue and provide advice.
3. Resolve any issues: If the return was due to a correctable error (e.g., incorrect address), make the necessary changes.
4. Reshipment: Once you've addressed the issues, consider reshipping the package or box.
5. Refunds and Insurance: Depending on the reason for the return, you may be entitled to a refund or insurance coverage (if applicable).

Remember:

• Before sending your package or box, make sure the recipient's address is correct and include all necessary documents with your shipment.
• If the taxes associated with the products you're sending have not been paid, the shipment will be held in customs. In this case, the sender may have to cover the return costs.

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