--- title: What to Do If a Shipment Is Returned to the Sender description: What to Do If a Shipment Is Returned to the Sender --- [Skip to content](https://help.shipsmart.global/en/knowledge-base/what-to-do-if-a-shipment-is-returned-to-the-sender#main-content) - [English](https://help.shipsmart.global/en/knowledge-base/what-to-do-if-a-shipment-is-returned-to-the-sender) - [Español](https://help.shipsmart.global/es/knowledge-base/qué-hacer-si-el-envío-regresa-al-remitente) - [Português](https://help.shipsmart.global/pt/knowledge-base/o-que-fazer-se-a-remessa-retornar-ao-remetente) English Show submenu for translations ![logo\_shipsmart\_2024 branco](https://help.shipsmart.global/hubfs/logo_shipsmart_2024%20branco.svg) Open main navigation Close main navigation - - [English](https://help.shipsmart.global/en/knowledge-base/what-to-do-if-a-shipment-is-returned-to-the-sender) - [Español](https://help.shipsmart.global/es/knowledge-base/qué-hacer-si-el-envío-regresa-al-remitente) - [Português](https://help.shipsmart.global/pt/knowledge-base/o-que-fazer-se-a-remessa-retornar-ao-remetente) English Show submenu for translations Ajuda? ¿Ayuda? Help? - There are no suggestions because the search field is empty. 1. [ShipSmart Help](https://help.shipsmart.global/en/knowledge-base?hsLang=en) 2. [Shipping management](https://help.shipsmart.global/en/knowledge-base/shipping-management?hsLang=en) February 13, 2026 # What to Do If a Shipment Is Returned to the Sender Shipments can be returned for various reasons, such as incorrect addresses, recipient refusal, [or customs issues](https://www.notion.so/Guia-de-impostos-a5fcb5d8d1a34292bc5bfb9d2f559bec?pvs=21). ### **Here's what to do if your shipment is returned:** 1. **Check the reason**: Find out why the shipment was returned. You should receive a notification with the corresponding details. 2. **Contact ShipSmart support**: Inform the [ShipSmart support team](https://shipsmart.com.br/contato) about the return and provide shipment details. We can help you understand the issue and provide advice. 3. **Resolve any issues**: If the return was due to a correctable error (e.g., incorrect address), make the necessary changes. 4. **Reshipment**: Once you've addressed the issues, consider reshipping the package or box. 5. **Refunds and Insurance**: Depending on the reason for the return, you may be entitled to a refund or [insurance coverage](https://help.shipsmart.global/en/knowledge-base/the-importance-of-insurance?hsLang=en) (if applicable). ### Remember: - Before [sending your package or box](https://help.shipsmart.global/en/knowledge-base/how-to-create-a-shipment?hsLang=en), **make sure the recipient's address is correct and [include all necessary documents](https://help.shipsmart.global/en/knowledge-base/print-your-shipment-documentation?hsLang=en)** with your shipment. - If the [taxes](https://help.shipsmart.global/en/knowledge-base/who-pays-taxes-and-duties?hsLang=en) associated with the products you're sending have not been paid, the shipment will be held in customs. In this case, the sender may have to cover the return costs. ### **Recommended Articles:** - [The Importance of Insurance](https://help.shipsmart.global/en/knowledge-base/the-importance-of-insurance?hsLang=en) - [Prohibited Items](https://help.shipsmart.global/en/knowledge-base/prohibited-items-or-special-handling?hsLang=en) - [Optimize Your Shipments](https://help.shipsmart.global/en/knowledge-base/optimize-your-shipments?hsLang=en) - [Welcome to ShipSmart](https://help.shipsmart.global/en/knowledge-base/welcome-to-shipsmart?hsLang=en#main-content) - [Create Your ShipSmart Account](https://help.shipsmart.global/en/knowledge-base/welcome-to-shipsmart?hsLang=en#create-your-shipsmart-account) - [First Steps](https://help.shipsmart.global/en/knowledge-base/first-steps?hsLang=en#main-content) - [How to Create a Shipment](https://help.shipsmart.global/en/knowledge-base/first-steps?hsLang=en#how-to-create-a-shipment) - [Print Your Shipment Documentation](https://help.shipsmart.global/en/knowledge-base/first-steps?hsLang=en#print-your-shipment-documentation) - [Achieve More with ShipSmart](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#main-content) - [Configure the Invoice](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#configure-the-invoice) - [Configure Your Preferences](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#configure-your-preferences) - [Channels and Campaigns](https://help.shipsmart.global/en/knowledge-base/achieve-more-with-shipsmart?hsLang=en#channels-and-campaigns) - [Tax Guide](https://help.shipsmart.global/en/knowledge-base/tax-guide?hsLang=en) - [Integrations Manual](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#main-content) - [Bling](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#bling) - [Magento](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#magento) - [Shopify](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#shopify) - [WooCommerce](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#woocommerce) - [Nuvem Shop](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#nuvem-shop) - [Vnda](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#vnda) - [VTEX](https://help.shipsmart.global/en/knowledge-base/integrations-manual?hsLang=en#vtex) - [Shipping management](https://help.shipsmart.global/en/knowledge-base/shipping-management?hsLang=en) [![logo\_shipsmart\_2024 branco](https://help.shipsmart.global/hubfs/logo_shipsmart_2024%20branco.svg "logo_shipsmart_2024 branco")](https://shipsmart.global/pt/) Copyright © 2026, ShipSmart Global